Review of literature on customer satisfaction in mobile phones

Ankur Saxena (Technocrats Institute of Technology - MBA, Bhopal, India) 1. REVIEW OF LITERATURE The various literature related to the consumer attitude towards smartphone were studied for this study some of them are, Osman et al. The findings state that the consumers are more satisfied with user friendliness, picture and sound quality of smartphones but not satisfied with after sales service pirce of current brand of. To test whether the various factors that leads to the customer satisfaction are significantly different or not. Keywords: Accessibility, Customer Satisfaction, review of literature on customer satisfaction in mobile phones Mobile Banking, Reliability & Responsiveness. Literature Review Consumers are individuals and households that buy the firms product for personal consumption (Kotler, 2004) A conceptual model based on the antecedents and consequences of online consumer satisfaction has been proposed and empirically proved in this study. Table 1 summarizes the main findings from the most recent studies. The dimensions they used for service quality was interaction quality, environment quality and outcome quality as in the study of Lu et al. Sivadas and Baker-Prewitt (2000) said “there is a rising recognition that the review of literature on customer satisfaction in mobile phones last objective of customer satisfaction measurement should be customer loyalty” Three major possibilities had been explored by Brady et al. Other hypothesis regarding variables that determine CS in mobile phone services as customer care, network quality, assessment of prices, personal benefits, billing and informational quality, among others, have been tested by the literature. The purchasing behavior of the customers can also be disturbed because of these leading variables. Most of the customers are not aware of the phone plus facility, steps to be taken to create awareness about these facilities. [1] concluded that the selling price is not the most important factor that affects smartphone purchasing decision,. The study was significant to the banking sector since mobile banking is a phenomenon that has taken essay writers australia off and can’t be washed away. , 2010 ) The existing state of customer experience research was assessed by reviewing 99 articles. It avails oneself of the mobile networking of telecom operators and therefore does not demand for an internet connection. (2012) explored the effect of service quality and justice on customer satisfaction in mobile services. LITERATURE REVIEW AC Groot, JP Nater, R Lender (1987) analysed the reasons for use of cosmetics. The literature review considered the outcomes based on the articles, thus the discussion pattern below. Customer satisfaction Customers are very much happy with mobile banking transactions, according to Nagaraju the most effective factor of mobile banking is customer’s satisfaction [ 32 ] buying a smart phone. (2009) It is eminently sensible to make customers feel good about their dealing with the company, said (John Leppard & Liz Molyneux, 1994). The level of satisfaction a cus-tomer has with a company has profound effects. This study applied the Taiwan Customer Satisfaction Index model to a tourism factory to analyze customer satisfaction and loyalty. Dube et al independent variables explained 85% of the review of literature on customer satisfaction in mobile phones mobile banking customer satisfaction. In this study the opinions of 75 respondents were taken Customer satisfaction (CS) has attracted serious research attention in the recent past. This paper reviews the research on how to measure the level of CS, and classify research articles according. Then, like a boomerang, something comes spinning back. In addition, Ha and Jang (2010) have evidenced a positive relationship between food quality and customer satisfaction as well as loyalty in Korean restaurants. The research focuses on Customer Satisfaction of Mobile Phone Service Users Operating in the Malwa Region of the Punjab.

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Built on the review of pertinent literature a research framework is developed based on the mediation of customer trust and moderation of switching cost on the relationship of customer satisfaction with customer loyalty. It is inferred that most of the respondents are not. Customers should be managed as assets, and that customers vary in their needs, preferences, and buying behavior. 2017 ) This paper is about to explore those leading variables which can influence the customer satisfaction in mobile telecom industry. This Is Particularly True In The Field Of Agricultural Marketing A Brand Xiaomi mobile phone post consumer behaviour was studied out from Literature Review, information that is useful in reaching conclusions or decision-making and customer satisfaction Literature Review on Customer Satisfaction Dr. Another seminal work is the study conducted by Dube et al. This is because customer satisfaction has to direct to customer loyalty. The results confirm that in mobile phone market Customer Satisfaction influences strongly on Customer Loyalty, and in turn Loyalty is an important determinant of Customer Retention. Service quality is generally understood as the gap between customer expectations and actual experiences after receiving the service Zhao et al. You pitch a particular level of service in the direction of your customers. To know the awareness level about jiosim Importance of Customer Satisfaction Sometimes companies are misguided by the notion that cus-tomers depend on them. Confirmatory factor analysis was used review of literature on customer satisfaction in mobile phones to observe the validity of the data set. Consumers use three factors to determine attribution’s effect in satisfaction. They used multiple dimensions to measure. Sivadas and Baker-Prewitt (2000) said “there is a rising recognition that the last objective of customer satisfaction measurement should be customer loyalty” At the end of this study, it will be possible to know the most popular brand of mobile phone in Hawassa city. Introduction: Customer satisfaction is an ambiguous, abstract and confusing concept. Satisfaction is closely related to customer attitudes and intentions, which are part of customer behavior (Holloway et al. Most of the respondents are satisfied with the services provided by Airtel Prepaid mobile User steps to be taken to make the customers more satisfied. LITERATURE REVIEW Customer Satisfaction Previous researches have given significant importance to customer satisfaction REVIEW OF THE LITERATURE: `. Data were collected during Smart Lockdown of COVID-19 from 800 respondents to observe the difference between perceived and actual, and direct and indirect e-stores. Other specific objectives of the study include; To examine the concept of ease of product use and customer satisfaction. Said that having satisfied customers is not sufficient, there has to be really satisfied customers. 2 percent reported review of literature on customer satisfaction in mobile phones that they face problem like irritation while using cosmetics.. The main sources of satisfaction reported are convenience, problem-solving, efficacy and security said that having satisfied customers is not sufficient, there has to be really satisfied customers. Prior literature has confirmed a significant relationship between e-service quality and customer satisfaction ( Blut et al. , 2005) and directly influence customers’ review of literature on customer satisfaction in mobile phones positive behavioral intentions. Significantly more respondents were able to recall and describe a satisfactory rather than a dissatisfactory mobile payment experience, suggesting that the overall perception of mobile payment applications is favourable. 3 Objectives of the Study To measure the effectiveness of various factors that leads to the customer satisfaction of Reliance Jio 4G mobile services. They need to bridge gap between the product promised and product offered said that having satisfied customers is not sufficient, there has to be really satisfied customers. Table 1 It is eminently sensible to make customers feel good about their dealing with the company, said (John Leppard & Liz Molyneux, 1994). According to Daffy (2011), customer service works like a boomerang. Keep in mind that measuring customer satisfaction in your mobile app takes practice and time. For the purpose of study the 1609 respondents were interviewed to know the adverse effects. 5 Steps for Measuring Customer Satisfaction in your mobile app 1. 6 Customer satisfaction has shown itself to be an increasingly important determinant of a business's success and this is arguably more so in relation to the cafe industry. Sivadas and Baker-Prewitt (2000) said “there is a rising recognition that the last objective of customer satisfaction measurement should be customer loyalty”.. The main sources of satisfaction reported are convenience, problem-solving, efficacy and security..

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Mukesh 2011 in their study analyzed that majority of the respondents have give favorable opinion towards the airtel brands but some problems exist that deserve the attention of the airtel customer. You can watch out on your account balance, re-evaluate recent transaction, transfer funds, pay bills, locate atms, deposit cheques, handle …. Consumers cheap dissertation writing research paper are being deputized in real time to check their accounts. Modern Institute of Business Management Abstract India's. These are locus of causality, stability, and controllability. This Is Particularly True In The Field Of Agricultural Marketing The reviewed literature shows that service quality is the predecessor of customer satisfaction and has a considerable positive influence on it. The truth of the matter is that we very much so review of literature on customer satisfaction in mobile phones depend on them. The level of customer’s satisfaction has a positive effect on profitability:. To examine importance of mobile banking services to university of Maiduguri students customer satisfaction and predicting behavioural intention in restaurant choice. Dube et al Dahlberg and Mallat (2002) consider customer satisfaction as “ease of use, security, low transaction costs, and wide applicability of the solutions increase perceived customer value and should be managed by mobile payment solution provider”.. Based on reviewed literature, it was found that the Brand Image was strongly related to Customer Satisfaction. Customer satisfaction refers to the extent to which customers are happy and delighted with the products and services provided by a business. With professional knowledge is about comparison between public, purchase intent to half would be collected using above, can be difficulty can indicate a quantitative merits independent variables explained 85% of the mobile banking customer satisfaction. "Literature review on Customer Satisfaction towards Online Payment -With Special Reference to PayTM. Design your own customer satisfaction survey When you start with a customer satisfaction survey, it is important to focus on one metric. Table 1 Customer satisfaction is the key factor for successful and depends highly on the behaviors of frontline service providers. Affective Models differ from previous models in that it goes beyond rational processes. Accordingly, four independent variables were identified as major dimensions of the. The major aim of the study is to examine effect of mobile banking on customer satisfaction.

Review of literature on customer satisfaction in mobile phones

Thesis On Guidance Services

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